Tips for Tenants: How to Find a Great Letting Agent

Your property search has just begun - but how do you know you can trust the letting agency you plan to rent through? You may have found your dream property listed online, but if the letting agent listing it doesn’t offer exceptional service, you’re likely to run into problems very quickly. That’s why it’s extremely important to research letting agents before renting a property through them; doing so can help you avoid problems with your tenancy and enjoy your dream home! Here, we’ve listed a few top tips to help you find a letting agent you can rely on.

Research the letting agency online

Before agreeing to rent a property through a letting agent, spend time researching them online. This is a quick and simple way to make sure they have a positive reputation amongst other tenants. If previous tenant reviews warn of a negative experience, however, it may be time to look elsewhere. Be aware that most companies will have one or negative reviews, but if the overwhelming majority recommend staying away, it’s best to take their advice.

Find an accredited letting agency


There are lots of brilliant organisations in the UK which aim to protect tenants and landlords by accrediting the very best letting agencies. In order to achieve accreditation, letting agents must meet the criteria set by industry professionals and prove that they offer a trusted service. With this in mind, we recommend only renting properties through letting agencies that have been accredited by these governing bodies. In particular, look out for letting agents that have been accredited by The Property Ombudsman, UK ALA and the RLA.

Attend a property viewing

Booking a property viewing can help you make a final decision on the place you’re interested in, but it can also help you develop an understanding of the letting agent and how they operate. The letting agent who guides your viewing will be a representative of the agency as a whole, so think carefully about your first impression of them. Did they arrive at the property on time? Were they polite and professional? Did they have the information needed to answer any questions you had? If you don’t get a good impression from the agency during the property viewing, it may be time to look elsewhere.

At Progressive Lets, it’s safe to say we know a thing or two about what makes a great letting agency! We’re proud to be Peterborough’s favourite, award-winning letting agency, dedicated to making life easier for tenants and landlords alike. From assisting with your property search to making sure the properties we list are well-maintained and safety checked, you can count on us for a positive tenant experience. For more information about our services, please don’t hesitate to contact us today. We’re always happy to help!