Co-founder & Managing Director
Start date: September 2012
Likes: Spending time with family, achieving the unachievable and digital technology
Dislikes: Seafood, clutter and bad smells
Hobbies: Driving fast cars, playing with gadgets and investing in property!
Favourite holiday: Edinburgh
Interesting fact: I have eleven toes… nah, just kidding!
Wayne is East Midland’s answer to property management. His hard work and high standards of service have gained him a fierce reputation within the regional lettings market. He knows what it takes own and manage a profitable portfolio himself, because he is not only a successful investor and landlord, but co-founder and “hands on” managing director of Progressive Lets.
His interest in property began in his mid-teens. By the time he was 18 Wayne had bought, refurbished and rented his first buy-to-let deal. Shortly afterwards he started his career as a property manager and during his early 20s was instrumental in setting up one of the most recognised local lettings agents of the noughties, where he managed an agency with over 450 properties for almost a decade.
Now in his 30s, Wayne runs his own company, Progressive Lets which is UK ALA registered, part of the Property Ombudsman and a corporate RLA member. The business was formed in 2012 with Progressive Property co-founders, Rob Moore and Mark Homer and is Peterborough’s fastest growing independent agency. Wayne employs ten staff who between them have over 60 years’ lettings experience and manage more than 700 units across Cambridgeshire, Northamptonshire and Lincolnshire.
If you have met Wayne then you will know he is one of the most experienced, knowledgeable and detail-orientated property specialists around. He knows how to find property "goldmine areas", create instant cash flow and long-term investments. He knows how to market a property so it gets maximum exposure, generate the highest amount of income from the lowest amount of investment and has lots of great tips on how to reduce voids and minimise costs when setting up a rental.
Wayne is passionate about property, always up-to-date on the latest legislation and regulations, and takes great pride in building great, long-lasting relationships with customers. His down to earth, straight-talking approach is often referred to in the industry and by those who know him well as ‘exactly what it says on the tin’.
Start date: January 2013
Likes: Friday feast, my white Mercedes E-class convertible and products by Michael Kors
Dislikes: Rats, cheese and Harry Potter
Hobbies: Zumba, watching films and reading
Favourite holiday: Ibiza
Interesting fact: I'm one of ten siblings. TRUE!
Steph is responsible for overall management of the front office and day to day operations. Her job is multi-faceted, but her primary role is to make it possible for the lettings team to work efficiently and effectively together. She is responsible for managing staff, processes and procedures, developing new and existing business, monitoring performance and increasing team productivity. Coaching, training and team development are also other important aspects of Steph's role, as are embracing and promoting the company's vision, mission and values, nurturing client relationships and improving customer service.
Head of Marketing, Communications & Design
Start date: February 2015
Likes: My pooch, Margo (she's amazing!), my MacBook and Environ facials
Dislikes: Snakes, a dead phone battery and laziness
Hobbies: Meditating, researching design ideas and traveling with my fiancé
Favourite holiday: South of France
Interesting fact: I have thrown myself out of a fixed wing plane at 13,000 feet while attached to a world champion base jumper in Australia.
Gemma works part time for the business. During her two day a week she is responsible for building and protecting a strong brand as well as delivering the company's annual marketing and communications plan. Almost all internal communications, PR, media relations, brand and reputation management, social media, off and online marketing activities and creative projects are produced and/or managed by Gemma. In addition, she organises and oversees the monthly staff meeting, team building activities and company events. Gemma also assists Wayne and Steph with company recruitment, strategic planning, and customer service and staff initiatives.
Sourcing & Developments Manager
Start date: May 2016
Likes: Football, films and holidays
Dislikes: Snakes, cold weather and mince pies
Hobbies: Watching films, listening to music and attempting to play golf
Favourite holiday: California
Interesting fact: I have climbed over the top of the O2 arena.
Adam heads up our Sourcing & Developments company. He manages property refurbishments and conversions for new and existing single let and HMO investors/landlords. This involves re-designing floor plans to maximise space, acquiring refurbishment quotes, project managing contractors, coordinating and sourcing furniture packages, writing new property descriptions and creating listings for advertising and marketing purposes.
Senior Property Manager
Start date: October 2016
Likes: Family time, reading, and a good knees up!
Dislikes: Long car journeys, dark water, and cockroaches
Hobbies: Puzzles & games, going to the cinema, cooking
Favourite holiday: Brazil
Interesting fact: I have a black belt in Tang Soo Do, a Korean Martial Art.
Henrietta assists Steph with day to day business operations, trains new staff members, important customer service activities and manages tenant evictions which can involve attending court on behalf of landlords. She also supports Natalie, Henry and Lauren with the management of the company's growing rental portfolio, carrying our property inspections, coordinating maintenance, producing video inventories and helping move new tenants into their chosen properties. Her time is split 50/50 between the office and external appointments.
Negotiator & Administrator
Start date: April 2016
Likes: Misty my dog, going away in my campervan and sunshine
Dislikes: Spiders, rainy cold weather and rude children
Hobbies: Knitting, learning how to crochet and holidays
Favourite holiday: Mexico
Interesting fact: I have pink hair!
Fay works as our full time Negotiator. She is responsible for booking viewings into the electronic diary, showing prospective tenants around properties and managing administrative tasks such as answering the telephone, dealing with walk-in customers, processing rental payments, chasing late payments and helping resolve maintenance issues. Fay also assists Gemma with marketing activities such as property launches and open house events.
Start date: March 2017
Likes: My dog, Henry - he is a crazy cocker spaniel, watching Friends and going on holiday.
Dislikes: Tuna, people who don't have any manners and snakes!
Hobbies: Going to the cinema, walking my dog and spending time with my family.
Favourite holiday: My honeymoon in New York.
Interesting fact: I was a passenger in a sidecar charity ride around the race circuit at Donnington Park, and have never been so scared!
Natalie manages important administrative tasks and starts the application process for many of our prospective tenants. She carries out various checks, coordinates referencing and makes sure all necessary paperwork has been provided by all involved parties, so that applications can be presented to the landlord quickly and correctly. Once all checks have been carried out and the application has been accepted by our agency and the landlord, she then arranges the move-in, prepares the tenancy agreement and other important documentation that has to be issued. Natalie also manages 50% of the company's growing single let and HMO portfolio (750+ units) by carrying out routine inspections, liaising with contractors, organising and overseeing maintenance, tenant move-ins, video inventories and final inspections.
Start date: September 2017
Likes: Animals, eating pasta/pizza and drinking cocktails.
Dislikes: Raw onions, cold weather and rude people!
Favourite holiday: Venice
Interesting fact: I did a skydive in September 2017 for young people’s counselling services. I fell from 13,000 feet at 120mph and raised over £500.
Victoria is responsible for arranging and booking property viewings, referencing prospective tenants to ensure they qualify to rent, and providing landlords with pre-vetted applications so they can make informed decisions about who to let their most important asset too. She also arranges move ins and helps resolve maintenance issues quickly for tenants and landlords. In addition, Vic carries out administrative tasks such as answering telephone calls, responding to emails and dealing with face-to-face enquiries.
New Business Manager
Start date: September 2017
Likes: Beer, Heavy Metal and my family
Dislikes: Liver, bullies and daytime TV
Hobbies: Rock concerts, action films and my son's football team
Favourite holiday: Florida with my kids
Interesting fact: I have a BSc. in Earth Sciences (Geology)
Paul has extensive experience in estate agency and lettings, having worked for both corporate and independent companies across the region for more than 20 years, which is why he is our New Business Manager. Since joining the property industry in 1994, Paul’s gained invaluable local market knowledge and developed a comprehensive understanding of property investment in both sales and lettings. He is approachable, enthusiastic, reliable and an excellent communicator who enjoys meeting and talking to new people with a keen interest in property. Paul enjoys sharing his property experiences, insight and advice with others, and keeps abreast of changes in the marketplace and landlord legislation. He is passionate about helping landlords and investors of all levels make informed decisions about their existing and future investments, so they create profitable long term assets. Paul is all about showing and proving to landlords there is a better way.
HMO Lettings Officer
Start date: October 2017
Likes: Arsenal, spending time with family, Space and conspiracy theories.
Dislikes: Smoke, loud noises and being woken up.
Hobbies: Playing sports - preferably football.
Favourite holiday: Peru - never been though! So it would have to be Egypt.
Interesting fact: I’ve had an out of body experience and I’ve recently turned vegetarian.
Kieron manages our HMO room marketing via online sites such as SpareRoom and EasyRoomMate. He ensures room enquiries are responded to in a timely manner and that room advertisements are updated regularly and look appealing to prospective tenants. With a keen eye for detail, Kieron is highly skilled at dressing rooms and taking great marketing photos, which gives landlords a real advantage when it comes to letting their rooms quickly and to quality tenants. He follows up prospective tenant room enquiries, arranges viewings and books them into our electronic diary so our Negotiator, Fay can carry out viewings smoothly. In addition, Kieron uploads and monitors the progress of new room applications and referencing via our application platform, GoodLord and deals with lots of other important tasks, such as collecting rental payments from tenants, re-listing rooms and managing tenant maintenance issues from start to finish.
Property Manager / Interim SA Manager
Start date: July 2018
Likes: Steak, beer and festivals
Dislikes: Rudeness, wasps and Marmite
Hobbies: Socialising with friends and regular Netflix binges
Favourite holiday: Turkey - the food out there was amazing!
Interesting fact: I play piano, drums and bass guitar - piano being my favourite instrument.
Henry works full time for Progressive Lets and is responsible for the day to day management of 50% of the company’s growing single let and HMO portfolio (750+ units). His role consists of carrying out routine inspections, liaising with contractors, organising and overseeing maintenance, tenant move-ins, video inventories and final inspections.
Trainee Property Manager
Start date: November 2018
Likes: Yoga, pizza and dogs
Dislikes: Being late, heights and spiders!
Hobbies: Keeping fit, spending time with my amazing friends and hiking
Favourite holiday: Italy
Interesting fact: I enjoy climbing mountains and plan to climb Ben Nevis in 2019!
Lauren is training to be a full time property manager. This involves learning how to safely and successfully move new tenants into their rental properties, carry out property inspections, organise and coordinate maintenance and produce video inventories amongst other things. Once fully trained, Lauren will be responsible for the day to day management of 50% of the company’s growing single let and HMO portfolio (750+ units).
Start date: October 2018
Likes: Spending time with my partner and family, drinking lots of gin and my tiny Pomeranian puppy, Luna.
Dislikes: Flying on aeroplanes, cold weather and rude people
Hobbies: Shopping, going to festivals/concerts and I repeat, drinking lots of gin!
Favourite holiday: Florida
Interesting fact: I once swam with a pod of dolphins named after the cast of Scooby Doo.
Ellie works alongside Victoria to arrange property viewings - together they form our frontline team. Like Victoria, Ellie carries out many administrative tasks and responds to telephone, email and walk-in enquiries. She also helps pull together performance data which is analysed by the entire team at the end of each month and used to drive specific marketing campaigns and activities.
Start date: April 2015
Likes: Food, lots of fuss, long walks and playing ball!
Dislikes: Loud bangs, warm drinking water and being left on my own...
Hobbies: Learning new tricks, exercising with my daddy and offering unconditional love to staff and customers - I'm told I'm great therapy!
Favourite holiday: Going to stay at my grandparents
Interesting fact: My ears are as soft as velvet...